Troubleshooting...

The application complains that it cannot find the "iTunesMobileDevice.dll" file

This file is required for the application to detect both iPod and iPhone/Touch device's. We cannot distribute this file due to copyright reasons. However the file is installed on your computer when you install the latest versions of iTunes.

Although we automatically attempt to locate this file on your computer, it may be necessary for you to manually locate it. To do this search your local hard disk for the file "itunesmobiledevice.dll".

Once you have located the file, copy the file into the same folder in which you installed iPod 2 iPhone.

For more information click here.



I'm receiving an "Setup Interrupted" error message when installing under Vista

This is generally caused when you are attempting to run the installer without first "unzipping" the file you downloaded.

Please "unzip" your installation file before running setup.exe.



I'm experiencing other difficulties installing under Vista

Please try running the installer/application with administrative privileges.

To do this simply right-click on the installer/application and select "Run as administrator".



I'm experiencing other difficulties installing under Windows XP

Please ensure that your user account is set as an Administrator account.

Check this within the Control Panel -> User Accounts.



I'm receiving a "Communication Error" or "UNKNOWN ERROR" when registering

Most commonly this problem has something to do with your firewall settings.

Sometimes people unknowingly have 2 firewalls installed on their computers, the one installed
by Microsoft as part of the operating system and a third party one which is installed by them.

Both of these firewalls will need to be configured to allow the software to finish the registration process.



After installing the latest version of iTunes, your product freezes on startup

This is because iTunes recently changed the format of the iPod internal database.

As a result a new version of all of our software was released to deal with the update.

If you are experiencing this problem, please download and install the latest version
of the product by clicking here.



No songs appear on my iPod, or iTunes complains
that it can no longer use it.

In very rare cases an iPod database can become corrupt.

In the event of this occuring you can restore your iPod from a backup you have made previously (via the Backup icon), by clicking on the Restore icon within the program.

If you do not have a current backup, restore your ipod to it's original state (the point in time you first ran iPod 2 iPhone), but holding the SHIFT key down and clicking on the Restore icon.



All my transferred songs disappear when I run iTunes

Generally this occurs when synchronization is enabled within iTunes. iTunes assumes that if the music on your iPod cannot be found on your computer, you are no longer interested in listening to it. It then proceeds to delete these songs off your iPod.

Resolution:
1. Right click on iPod within iTunes, select "iPod Options...".
2. Under the Music Tab, select "Manually manage songs and playlists".

Note:
The iPod Shuffle does not have this option. The only way to retain music is not to run iTunes while your Shuffle is connected to your computer.



Can't find the answer? Contact Support Services



This software is not to be used to share copyrighted material, or infringe the rights of copyright holders.

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