Troubleshooting...

After installing Blackra1n, iPod 2 iPod still tells me my iPhone/Touch is not patched

The reason for this is that Blackra1n does not enable AFC2 support.

Please visit the following page for instructions on turning on AFC2 support on your Touch/iPhone. The instructions can be found under the heading "Patching iPhone/Touch firmware version 3.1.2".

http://ipod2ipod.blogspot.com

It is also important to be running iPod 2 iPod Version 4.0.3667.31342 or above (released on 15/01/2010).

To be safe please download the latest version now.


After transferring music, it doesn't show up on my iPod

After transferring the music, close iPod 2 iPod, then open iTunes. After you have verified that the music is there, close iTunes. You should now find that the music can now be seen on the iPod.


I'm receiving the error, The specified module could not be found. (Exception from HRESULT: 0x8007007E)

The error indicates that there is a module missing from your system which the Microsoft .NET Framework requires.

Normally the file which is missing is MSVCR71.dll. Please download this file from the link below and place it into the c:\program files\iPod 2 iPod folder (or if you are using one of our other products, into the corresponding install folder for your product e.g. the iPod 2 iTunes install folder is c:\program files\iPod 2 iTunes).

MSVCR71.dll Download

It is advisable to save the file on your desktop and then transfer from there to the install folder. Otherwise Windows may block the operation.

If the above does not resolve the problem, you will need to uninstall the .NET Framework from your computer and reinstall it.

You can find the .NET Framework 3.5 distribution here:

Microsoft .NET Framework 3.5 Distribution Download

On Windows 7, to remove the .NET Framework from your system, you will need to open the Windows "Control Panel", Click "Programs" and select "Turn Windows Features on and off", then turn off .NET Framework, then select "OK".

Then click on "Turn Windows Features on and off" again, and enable the "Microsoft .NET Framework 3.5" option, then select "OK".


I'm receiving a message stating my activation code is invalid

The single most common reason why this message displays is when people accidentally include a space on either end of the activation code when copying it to the clipboard. Doing so will invalidate the code.

Another common reason why this message displays is if you are trying to activate either the wrong product, or the wrong version of the product. Please make sure that the product you are activating matches the product name stated in your activation email.

If the first digit of the version number stated in your activation email does not match the version of the product you are trying to activate, it will not work. You must download and install the version of the product stated in your activation email.


I'm receiving a "System.NullReferenceException: Object reference not set to an instance of an object." error

If you receive this error while resizing the application window:
We are aware of this happening and a fix will be available shortly. In the meantime simply leave the application window at the default size.


I'm receiving a "Method not found" error

Error Message:
System.MissingMethodException: Method not found: 'System.Collections.ArrayList hds.ipod.itunes.record.DataBase.get_StandardPlaylists()'

The reason you are receiving this error is there is an old version of the "itdb.dll" file in the install directory from an earlier version of iPod 2 iPod you had installed.

Please uninstall the product, then physically delete any remaining files in the install directory. Then perform a reinstall.



I'm receiving an "Setup Interrupted" error message when installing under Vista

This is generally caused when you are attempting to run the installer without first "unzipping" the file you downloaded.

Please "unzip" your installation file before running setup.exe.



I'm experiencing other difficulties installing under Vista

Please try running the installer/application with administrative privileges.

To do this simply right-click on the installer/application and select "Run as administrator".



I'm experiencing other difficulties installing under Windows XP

Please ensure that your user account is set as an Administrator account.

Check this within the Control Panel -> User Accounts.



I'm receiving a "Communication Error" or "UNKNOWN ERROR" when registering

Most commonly this problem has something to do with your firewall settings.

Sometimes people unknowingly have 2 firewalls installed on their computers, the one installed
by Microsoft as part of the operating system and a third party one which is installed by them.

Both of these firewalls will need to be configured to allow the software to finish the registration process.



After installing the latest version of iTunes, your product freezes on startup

This is because iTunes recently changed the format of the iPod internal database.

As a result a new version of all of our software was released to deal with the update.

If you are experiencing this problem, please download and install the latest version
of the product by clicking here.



My iPod doesn't show up

Please ensure that within iTunes you turn on the "Enable Disk Use" option within iPod options.



No songs appear on my iPod, or iTunes complains
that it can no longer use it.

In very rare cases an iPod database can become corrupt.

In the event of this occuring you can restore your iPod from a backup you have made previously (via the Backup icon), by clicking on the Restore icon within the program.

If you do not have a current backup, restore your ipod to it's original state (the point in time you first ran iPod 2 iPod), but holding the SHIFT key down and clicking on the Restore icon.

If you are unable to restore your iPod database from within iPod 2 iPod, you can perform a manual restore using the steps below.

Manual Restore Instructions
(please try the restore options above first before attempting a manual restore)

  1. In windows explorer navigate to the following directory on your iPod.

    \iPod_Control\iTunes

    This directory is hidden so you will need to turn on "Display Hidden Files" in your Windows Explorer options.

  2. Does the file "000MasterBackup.zip" exist in the \iPod_Control\iTunes folder?
    1. Rename the existing iTunesDB. file to iTunesDB.old.

    2. Rename the existing iTunesCDB. file (if it exists) to iTunesCDB.old.

    3. Unzip "000MasterBackup.zip" to the \iPod_Control\iTunes folder.


  3. Otherwise, does the file "iTunesDB.DO_NOT_DELETE" exist in the \iPod_Control\iTunes folder?
    1. Locate the file within the directory called iTunesDB.DO_NOT_DELETE
      (If you cannot locate this file then no restore is possible, do not perform any further steps)

    2. Locate the file within the directory called iTunesCDB.DO_NOT_DELETE
      (Do not be concerned if you cannot find this file, it may not exist depending on the age of your iPod)

    3. Rename the existing iTunesDB. file to iTunesDB.old.

    4. Rename the existing iTunesCDB. file (if it exists) to iTunesCDB.old.

    5. Make a copy of the iTunesDB.DO_NOT_DELETE file and call it iTunesDB.
    6. Make a copy of the iTunesCDB.DO_NOT_DELETE file (if it exists) and call it iTunesCDB.



All my transferred songs disappear when I run iTunes

Generally this occurs when synchronization is enabled within iTunes. iTunes assumes that if the music on your iPod cannot be found on your computer, you are no longer interested in listening to it. It then proceeds to delete these songs off your iPod.

Resolution:
1. Right click on iPod within iTunes, select "iPod Options...".
2. Under the Music Tab, select "Manually manage songs and playlists".

Note:
The iPod Shuffle does not have this option. The only way to retain music is not to run iTunes while your Shuffle is connected to your computer.



Can't find the answer? Contact Support Services



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